Refund policy

Refund Policy

At Loomluma, we want you to feel confident when shopping for camping gear, beach chairs, camping tents, folding tables, trekking poles, sun shelters, gear bags, and outdoor essentials.

If something is wrong with your order, we are here to help.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must be:

Unused
Unassembled when possible
In original condition
In original packaging when possible
Free from stains, odors, outdoor wear, damage, or signs of use

Items that have been used, assembled, altered, damaged, or exposed to outdoor conditions for extended periods may not be eligible for return.

How to Start a Return

To start a return, contact us at:

support@loomluma.com

Please include:

Your order number
Email used at checkout
Product name
Reason for return
Photos if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your item is eligible.

Please do not send items back without contacting us first.

Return Shipping

Return Reason	Who Pays Return Shipping
Damaged item	Loomluma covers return shipping or provides another resolution
Defective item	Loomluma covers return shipping or provides another resolution
Incorrect item received	Loomluma covers return shipping or provides another resolution
Change of mind	Customer is responsible
Ordered wrong size, color, or style	Customer is responsible
Item does not fit the intended use or space	Customer is responsible
Customer no longer wants the item	Customer is responsible

Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please include clear photos of:

The item
The damaged or defective area
The packaging
The shipping label if available

Once reviewed, we may offer a replacement, refund, or other resolution depending on the issue.

Non-Returnable Items

The following items may not be eligible for return:

Used camping chairs, tents, tables, shelters, or outdoor gear
Assembled or installed products
Products damaged by improper setup, misuse, or lack of care
Items damaged by weather exposure, outdoor storage, or extended outdoor use
Items missing original parts, hardware, poles, stakes, carry bags, or packaging
Clearance or final sale items, if marked as final sale
Items returned without approval

Refund Processing

Once your return is received and inspected, we will notify you whether the refund is approved.

Refund Status	Timeline
Return received	Inspection usually takes 2–5 business days
Refund approved	Processed within 5–10 business days
Bank/card processing	May take additional time depending on payment provider

Refunds are issued to the original payment method used at checkout.

Exchanges

We may offer exchanges for eligible items if you received a damaged, defective, or incorrect product.

For color, size, style, or preference changes, customers may need to place a new order and return the original item if eligible.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@loomluma.com

We cannot guarantee cancellation once the order has entered processing or shipment.

Important Outdoor Gear Note

Before ordering camping gear or outdoor essentials, please review the product dimensions, weight capacity, materials, package contents, setup requirements, and care instructions carefully.

For tents, shelters, trekking poles, folding tables, and chairs, please confirm the product fits your intended use before purchase.