Contact
Contact Information
Need help with your order, shipping, product details, return request, or damaged item claim? Our support team is here to help.
Please contact us using the information below.
Customer Support
Email: support@loomluma.com
Support Hours: Monday–Saturday, 9:00 AM–8:00 PM GMT-7
We usually respond within 1–2 business days.
Response times may be slightly longer during weekends, holidays, or high-volume periods.
Before Contacting Us
To help us assist you faster, please include the following information when contacting support:
- Your order number
- Email address used at checkout
- Product name
- A clear description of your question or issue
- Photos if your item arrived damaged, defective, or incorrect
Order Questions
If you are contacting us about an order, please include your order number.
If your order has shipped, please include your tracking number if available.
Product Questions
If you have a question about a product before ordering, please include the product name or product link.
For outdoor gear, we recommend reviewing:
- Dimensions
- Weight capacity
- Material
- Product weight
- Folded or packed size
- Setup requirements
- Package contents
- Recommended use
- Care instructions
Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A short description of the issue
Our team will review your request and provide the next steps.
Contact Form
You may also use the contact form on this page.
Please make sure your email address is correct so our support team can reply to you.