FAQ
What does Loomluma sell?
Loomluma sells camping gear and outdoor essentials, including camping chairs, beach chairs, camping tents, folding tables, trekking poles, sun shelters, canopy tents, outdoor gear bags, and related outdoor products.
Where does Loomluma ship?
Loomluma currently ships to addresses within the United States only.
At this time, we do not offer international shipping.
Do you ship internationally?
No. Loomluma does not currently offer international shipping. We only ship within the United States.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing may take longer during holidays, high-volume periods, severe weather, or if an item requires oversized package handling.
How long does shipping take?
For U.S. orders, standard shipping usually takes 5–8 business days after processing.
Delivery times may vary depending on carrier volume, weather, location, package size, and oversized item handling.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders over $100.
The free shipping threshold is calculated after discounts and before taxes, if applicable.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address used at checkout.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Why did I receive multiple tracking numbers?
Some large outdoor items, tents, folding tables, shelters, gear bags, or multi-item orders may ship separately depending on package size, warehouse location, carrier handling, or availability.
If your order ships in multiple packages, you may receive more than one tracking number.
What if my package is delayed?
Shipping delays may occur due to weather, holidays, carrier volume, incorrect address information, oversized package handling, or local delivery conditions.
If your tracking has not updated for several business days, contact us at support@loomluma.com with your order number and tracking number.
What if my package says delivered, but I cannot find it?
If tracking shows delivered but you cannot locate your package, please check your porch, mailbox, garage, parcel locker, front desk, or with household members and neighbors.
If you still cannot find it, contact the carrier for delivery confirmation. You may also contact us and we will do our best to help with the carrier claim process.
Loomluma is not responsible for packages marked as delivered by the carrier but reported missing or stolen.
Can I return my order?
Eligible items may be returned within 30 days of delivery.
Items must be unused, unassembled when possible, in original condition, and in original packaging when possible.
Please review our Refund Policy before starting a return.
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, contact us at support@loomluma.com within 30 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the damaged or defective area
- Photos of the packaging
- A short description of the issue
Our support team will review your request and provide the next steps.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible at support@loomluma.com.
We cannot guarantee cancellation once an order has entered processing or shipment.
Do camping chairs require setup?
Most folding camping chairs are designed for simple setup, but setup requirements vary by product.
Please review the product description, specifications, and package contents before ordering.
What is the weight capacity?
Weight capacity varies by product. Please check the specifications section on the product page before use.
Do not exceed the listed weight capacity.
Are carry bags included?
Carry bags are included only if they are clearly listed in the product details or package contents.
Please review the product page carefully before ordering.
How do I choose the right camping chair?
Check the product dimensions, folded size, product weight, seat material, frame material, weight capacity, and whether a carry bag or cup holder is included.
How do I choose the right tent size?
Review the listed capacity, floor area, center height, packed size, setup type, and package contents.
If you need extra space for gear, sleeping pads, or comfort, consider sizing up.
Are tents waterproof?
Weather resistance varies by product. Please review the product description and specifications for waterproof rating, material, and recommended use.
Outdoor shelters should not be used in unsafe weather conditions.
How do I care for outdoor gear?
Care instructions vary by product and material.
General care tips:
- Allow fabric items to dry fully before storage
- Wipe metal frames dry after moisture exposure
- Avoid harsh chemicals or abrasive cleaners
- Store tents, chairs, and tables in a dry place when not in use
- Check hardware, seams, poles, stakes, and frames regularly
How can I contact support?
You can contact us at:
Email: support@loomluma.com
Support Hours: Monday–Saturday, 9:00 AM–8:00 PM GMT-7
To help us assist you faster, please include your order number, email used at checkout, product name, and a clear description of your question or issue.